RETURN & EXCHANGE POLICY

Thanks for shopping at Milsset.

Sorry to hear that you are not entirely satisfied with your purchase, we’re here to help.

Exchanges and Credit notes. 

Items eligible for exchange or Credit Note include:

  • All products excluding SALE items

 However, items must:

  • Be unused
  • Have the caution label still visibly unbroken.
  • Have proof of purchase (original invoice with returned item)
  • Items returned at your expense

If your item has met this criteria, please scroll down to fill in our return form.

*Must be within 10 days from receiving your product

Refunds

Refunds are only eligible if the product has been delivered damaged in transit, faulty or not the item you have ordered. If it is any of these options, a photo of proof must be sent to us for approval. Once approved you can than send back the product at your expense, once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your method of payment. Please allow up to 7 business days for your refund to be processed, this will also depend on your card issuer’s policies. How ever, if it exceeds this period please notify us and we will look into it.

*Must be within 10 days from date of receiving your product

Your item no longer available? 

If you are after a different size or your item is faulty and wish to order a new one, but is no longer available. We will happily offer the following 

1. Offer refund minus shipping fee
2. Exchange for a new item (shipping fee back to us must be paid)
3. Credit note minus shipping fee

*Must be within 10 days from receiving your product

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

INTERNATIONAL SHIPPING:
*Please note that any extra government custom fees asked from you,  is to be paid by the customer. 

Shipping Options Available

Shipping Type Country Cost
Standard Shipping (5-7 Business Days)
Australia/NZ
$10.00
Express Shipping (1-3 Business Days)
Australia/NZ
$15.00
International (7-14 Business Days)
Rest of the world
$25.00
 *Please be aware of shipping delays due to COVID19, these shipping estimates may differ.     

*Shipping can vary on PO Box & rural addresses

R E T U R N F O R M